Refund policy
Order Processing & Delivery
All orders are processed within 3 business days. Once shipped, delivery typically takes 7–10 business days, though delivery times may vary depending on carrier delays, location, or peak demand periods.
Once an order has been shipped, we are no longer able to modify or cancel the order.
Refund Eligibility
We only offer refunds under the following circumstances:
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Item Arrives Destroyed or Severely Damaged
If your item arrives destroyed or unusable, you must contact us within 48 hours of delivery.
Photo or video evidence of the damage is required for verification.
Once approved, we will issue a refund or replacement at our discretion.
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Item Never Arrived
Refunds for non-delivery are only available if Shipping Protection or the 30-Day Warranty was purchased at checkout.
If shipping protection or warranty was not purchased, we are unable to issue a refund for packages marked as delivered or lost in transit.
Non-Refundable Situations
Refunds will not be issued for:
Orders without Shipping Protection or 30-Day Warranty that are lost, delayed, or marked as delivered.
Incorrect shipping addresses provided by the customer.
Buyer's remorse or change of mind.
Minor cosmetic imperfections that do not affect product functionality.
Delays caused by the carrier, customs, or unforeseen circumstances.
Shipping Protection & 30-Day Warranty
Shipping Protection and the optional 30-Day Warranty safeguard your order against loss, theft, or damage during transit. These options must be selected at checkout to be eligible for coverage.
Contact Information
If you believe your order qualifies under this policy, please contact our support team at jeffreychee57@gmail.com with your order number and supporting evidence.